Lumius servises

Lumius servises

We will provide first-class care and services to our clients. Each client receives long-term care by a regional manager, who has complete overview of their needs. Our clients also have the LUMIUS Customer Data Centre – an electronic information and data system – at their disposal. Our on-call specialists are prepared to provide clients with relevant information or solve their immediate problems. 

LUMIUS ENERGETIC-RELATED SERVICES CENTRE

Takes care of your energetic equipment comfortably, simply and without concern via our LUMIUS Energetics-Related Services Centre. The new division of Lumius should contribute to deepening mutual cooperation and trust. In other words, we transfer our experience, innovative attitude and reliability from the energy delivery area into energetic equipment maintenance and management.

The LUMIUS Energetics-Related Services Centre allows our customers to completely resolve their legal obligations implied by the Energy Act, according to which the customer is obliged to ensure operation, maintenance and repairs so that its status complies with legal regulations and technical standards (the Act No. 458/2000 Coll. as amended, § 28, section 2, letter d). Via the enclosed electrical device operation contract, the customer delegates this obligation over to Lumius, which then secures everything necessary. This approach involves a wide variety of activities included in the written agreement between the customer and the service provider.

Beyond the scope of the enclosed electrical equipment operation contract, The LUMIUS Energetics-Related Services Centre also offers technical and assembly work to ensure rectification of detected defects, as well as further potential requests from the customer (reconstruction, expansion etc.) Customer can use all offered services individually (such as thermo-vision measurement, delivery reliability measurement etc.). 

LUMIUS COUNSELLING

We can also provide our customers with complex services of energetics-related counselling, tailored to their requirements and needs.

LUMIUS CUSTOMER CENTRE

The modern LUMIUS Customer Data Centre is available for our clients. Through a web browser, this electronic system provides them with online access to data related to individual collection points for power or natural gas.

 

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